FAQS

We help first responders (like paramedics and 911 dispatch) identify, assess, and respond more safely and effectively to mental health-related emergencies. Our system connects individuals in distress with the right care, and reduces unnecessary hospitalizations and or police involvement.

No. We work with EMS and behavioral health partners, not against them. Our goal is to equip frontline responders with the tools, information, and trauma-informed clinical support they need to make safer, smarter decisions in mental health crises.

Our platform integrates with EMS systems and provides:

  • Mental health screening tools for dispatch and first responders
  • Live clinical support from licensed trauma-informed clinicians 
  • Recommendations for the safest and most appropriate next steps (e.g., crisis stabilization unit instead of ER)

We reduce the burden on EMS by:

  • Decreasing repeated calls for the same individuals
  • Reducing on-scene time by giving clear triage paths
  • Connecting distressed individuals directly to trauma-informed clinicians, avoiding unnecessary ER transports or police involvement

Yes, all data is HIPAA-compliant and encrypted. We only collect information necessary to provide safe and effective care, and we follow strict privacy and security protocols.

Yes. Based on our research, similar models in cities like Denver, Houston, and Eugene, OR (e.g., CAHOOTS) have shown fewer arrests, fewer ER visits, and better patient outcomes. Our approach builds on those successes with technology that scales and care this both culturally responsive and trauma-informed. 

We stand apart by centering cultural humility and responsiveness, not just cultural competency, in every aspect of our platform—from design to service delivery. Unlike other solutions, we integrate lived experiences into care, especially for BIPOC communities. Our platform connects with emergency services to reduce police involvement in mental health crises, deploying clinical social workers as primary responders. Through partnerships with clinical programs and a planned community clinic, we are also committed to workforce development. Finally, our hybrid revenue model ensures equitable, affordable access, regardless of income. While others focus on scale, we prioritize quality, cultural relevance, trauma-informed, and community-rooted care in every intervention.

Fill out this form and w e’ll reach out to you to schedule a call to learn more about membership and onboarding.

You have complete control over how you run your practice. Because of our membership structure, we focus on how Ziefah can serve you — not the other way around. As a member, you control over what your practice looks like, who you serve, how many clients you see each week, how much you charge per session, to what type of therapy modality you use. No matter how you structure your practice, we're here to help you build, grow, and manage your practice.

Want to bring trauma-informed crisis responses to your community?

Join the Future of Crisis Intervention

Our platform is currently in pre-launch. We’re actively collaborating with agencies and cities preparing to pilot the next-generation of crisis care infrastructure.

🚀 Want to partner with us?
Let’s create a better emergency response system—together